Support

Contact us directly

  • K2 Snowboarding

    413 Pine Street 3rd Floor
    Seattle, WA 98101
  • K2 Snowboarding Customer Service

    800-985-2191
  • Hours of Operation

    7AM to 5PM PST
    Monday-Friday

K2 SNOWBOARDING RETURN POLICY

FOR PURCHASES FROM K2SNOWBOARDING.COM

  • All items have a 30-day money-back guarantee
  • Items must be in new/unused condition with original packaging and hangtags
  • Only defective product may be returned after use or without hangtags
  • For defective warranty returns, please reference our Warranty Section

If your order was shipped from a Retail Partner, please contact Shopatron or the Retailer for additional return instructions.

Please allow two (2) to three (3) weeks from product arrival for processing. Refunds typically appear on credit card accounts one (1) billing cycle from the original date of purchase. If your return was a gift, the credit will go to the original purchaser of the item.

THE FINE PRINT

ADDITIONAL INFORMATION FOR PURCHASES FROM K2SNOWBOARDING.COM

Product Exchanges

To exchange K2 Snowboarding product, please follow our return instructions above and then place a second order through K2snowboarding.com.

Return Shipping Charges

You are required to cover all return shipping charges, unless the item(s) arrived damaged or in defective condition or you received a mis-shipment.

Damaged Items or Mis-Shipments

Please contact your order fulfiller to set up a replacement shipment. In these cases, the order fulfiller will cover the cost of the return shipment.

Rejected Returns

  • If products do not meet the conditions outlined in our Return Policy, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.
  • Likewise, if items are returned for warranty replacement and deemed to be damaged due to user error, the items will be returned and no replacement product will be issued.
  • Please Contact Us if you have additional questions regarding the rejection of a returned item.