Contact us directly

  • K2 Snowboarding

    413 Pine Street 3rd Floor
    Seattle, WA 98101
  • K2 Snowboarding Customer Service

  • Hours of Operation

    7AM to 5PM PST
Shipping Information


You will need to check your order status by logging in to your Kibo (formerly shopatron) account or by contacting Kibo Customer Service at: 877-412-7467

Your order tracking number will be sent to you via email after your order has shipped. Your tracking number is also available in your Kibo Account.

If your order was placed October 6th or after, you can log in to your account here on and find out your order status.

Order Processing

  • Orders placed before 10am PST Mon-Fri may ship same day, standard processing time is up to (3) business days.
  • No weekend deliveries are available.
  • K2 Snowboarding is unable to ship to PO Boxes.
  • Unless specified otherwise, all orders are shipped using standard ground service (3-7 business days).

Customers Outside the US

  • We do ship to US Military addresses through our US website, even if you are stationed internationally.
  • If you are outside the US, please make sure to select your appropriate Region from the bottom of this page to find out if our website offers online sales in your country.
  • If your country is not set up for online sales, please contact your Local Dealer to place your order.

Order Fulfiller Contact Information

  • As soon as your order has been marked for fulfillment, you will be notified whether your order is being shipped directly by K2 or by one of our retail fulfillment partners. Contact information for your order fulfiller is located on your corresponding order packing slip and in your K2Snowboarding Account.


  • Estimated arrival dates are not guaranteed. Weather delays and other circumstances may impact delivery.

Holiday Shipping Schedule

Standard domestic ground ship orders placed after 9AM Pacific Time December 12th may not arrive before December 25th. To make sure that your order arrives before December 25th please consider using a Guaranteed Delivery date.


The following shipping rates are for order items purchased through only.

Ground Shipping Rates
Order Total Shipping Charge
0-$24.99 $5.00
$25-$49.99 $7.00
$50.00-$99.99 $9.00
$100-$149.99 $11.00
$150.00-$199.99 $13.00
$250.00+ $25.00